Digital Attendance Submission Instructions
Submitting attendance records can be easy! Download this FREE app on your phone. If you already use CareConnect to download your attendance sheets, you can now use CareConnect Mobile and do everything online.
NO MORE DOWNLOADS – Attendance sheets are electronic and can be tracked on your phone.
EASY PARENT VERIFICATION – At the end of the month parents will receive a text & email for approval.
SUBMIT TIME SHEETS FROM YOUR HOME – You will not need to mail or drop off paperwork. Just click submit through the mobile app, and it will automatically be received our team.
Announcements
Frequently Asked Questions
Please allow 10 business days before reporting to the Provider Services Unit if a reimbursement has not yet been received. CDR must allow for any delays in the postal service, financial institutions and/or account denials prior to resubmitting a reimbursement to a provider.
Both parent and provider signatures are required in order to reimburse for childcare. CDR will make every attempt to contact and obtain the parent’s signature on a Child Care Attendance Sheet prior to reimbursement.
Please select the “SUPPORT” button at the bottom of the CarePortal for assistance.
Contact your assigned Provider Contracts Specialist for a password reset. If you are updating your email log-in, a request will need to be submitted in writing to the Provider Services Unit.
Please contact the Parent Services Specialist assigned to the parent/guardian noted on the Notice of Communication.
You can review your CCAS status on the provider’s CarePortal. Once the CCAS is scanned into the database the status of the CCAS will change to received.
If you have a question regarding the amount of the calculated reimbursement, contact Provider Services Unit at 805.485.7878 ext. 457. If you have a discrepancy regarding the child’s schedule/hours of care, contact the family/guardian’s CDR Parent Services Specialist listed on the Child Care Attendance Sheet or Notice of Communication.
CDR reimburses based on a provider’s preferred rate type and the Regional Market Rate set forth by the State. Please refer to your Provider Child Care Agreement for further explanation. To obtain a copy of the Regional Market Rate Ceiling visit the California Department of Education website at:
If your state/government identification is expired your agreement referral will be delayed or denied until valid identification is provided.
CDR’s Finance Department requires that your name match exactly on your state/government issued identification and your social security card for tax purposes. If your names do not match, your agreement request will be delayed or denied until the proper identification is obtained. Please call Provider Services at 805.485.7878 ext. 457 for further clarification.
You must submit your updated information in writing to the Provider Services Unit.
A provider rate change may happen once per fiscal year. A licensed provider must submit a typed updated provider contract 30 days prior to the first date of the rate change. An exempt provider may submit a typed rate sheet or submit an updated Child Care Questionnaire Form 30 days prior to the first date of the rate change. For further questions please contact your Provider Contracts Specialist.
Once you receive the Provider Agreement Packet from the parent/guardian, you will receive a call from an assigned Provider Contracts Specialist to set an appointment for an orientation. At that scheduled orientation is when you will turn in the Provider Agreement Packet. If you have not received a call within 48 hours of receiving the packet, please follow-up with the parent/guardian to ensure an agreement request was submitted.
A Fiscal Year for CDR is July 1 through June 30th
A Non-operational day is a day that a provider is closed for childcare
CDR may reimburse a licensed provider for a child absence when a valid provider’s personal contract specifies they charge for absences. For further clarification please refer to CDR’s Providers Guide or contact your Provider Contracts Specialist at 805.485.7878 ext. 457.
A licensed provider has 10 non-operational paid days per fiscal year to be reimbursed. These can either be defined as holidays, in-service days or vacation days. Any additional days will be considered closures and not paid according to agreement guidelines. All closures must be reported to CDR in writing 30 days prior to the first day of closure to be honored. Exempt providers do not get paid for closures.
Please print the <<ACH/Direct Deposit Form>> and submit to the Provider Services Unit Clerk as soon as possible. Please note, this process will not take place until the next service month and may take up to 30 days for processing.
CDR reimburses subsidized Child Care providers for care provided once a month. This will be processed the last business day of the next service month after the care was provided. Monies received will depend on your payment option and financial institution. For more information contact the Provider Service Unit at 805.485.7878 ext. 457.
CDR provides two options for receiving reimbursements:
Option 1: Direct Deposit/ACH – reimbursement is electronically deposited into to your personal savings/checking account.
Option 2 (When option #1 is not obtainable.): PayCard – reimbursement is electronically uploaded onto a CDR (prepaid) debit card.
Yes, you will need to be fingerprinted again to ensure your registration status.
Once the Agreement Request is received it takes approximately 4-6 weeks for approval depending on the agreement requirements by type or program. For Trustline applicants this process may take up to 120 days.
Once CDR receives the notification from your financial institution, a live check will be mailed out to the address on file. Please note: a check will not be available until the bank notification is received and a second method for reimbursements will be required.
This is CDR’s way of validating account information that was submitted for Direct Deposit/ACH. If this amount was deposited, you will receive a live check mailed out to you the last business day of the processing month. Your next reimbursement will be fully deposited into your account.
Only under certain circumstances will CDR print Child Care Attendance Sheets. It is recommended that a provider who has limited access to a printer seek one out from the following establishments: Local library, Job and Career Centers, local print shop, etc.
No. CDR requires that a CDR printed Child Care Attendance Sheet be submitted for reimbursement monthly.
The due date to submit Child Care Attendance Sheets for processing is the third business day of the following service month that childcare was provided. Please see CDR’s current Calendar of Child Care Attendance Sheet Due Dates here >>
Please refer to the guidelines given to you in your orientation packet for guidance. You may also call Provider Services at 805.485.7878 ext. 457.
Although CDR encourages providers to drop off Child Care Attendance Sheets in the designated drop box for timely processing, providers may mail CCAS to:
Child Development Resources
Attn: Provider Services Unit
221 E. Ventura Blvd.
Oxnard, CA 93036
Please see our Resource & Referral page by clicking here >>